a. No staff or employee is allowed to receive cash from any student for tuition or any other payment due to the school.
b. All payments for services (tuition) should be made using available payment options below:
- Transfers (Direct credit)-A system generated evidence will be required.
- Payment to bank – A teller evidence will be required.
- POS-Payment valid upon transaction completion and receipt generation.
- Draft- Bank draft raised in favour of the school
c. Post-dated cheques are not allowed.
d. No receipt will be issued for cheques issued until it is cleared. A cheque issued by weekend can only be value dated for the following Monday or the first working day subsequent to the issuance.
e. All students must complete a registration form and pay the applicable fee. New students are required to pay an initial registration fee.
f. No student will be allowed in class unless full payment is made.
g. Where full payment is not made, at least 70% of the tuition fee due must be paid on admission with the student completing the receivables register and the 30% balance must be paid within a month all subject to the concurrence of the Director of Finance and Admin in writing.
h. 70% part payment students who fail to settle after 1 month will not be allowed into the class.
STUDENTSâ€™ DEFERAL/CHANGE OF CLASS/STREAM AND OTHER TERMS
i. Generally, no student will be allowed to defer a course, change class or stream after two weekends of registration or attending four lecture sessions unless there is convincing evidence to support the reason(s) for such and all subject to the approval of the Director of Finance & Admin in writing. Regardless of the situation, any approved deferral attracts a charge of N5,000 PER PAPER.
ii. No student will be allowed to call for a refund after attending at least two lecture sessions or after two weekends of registration (whichever is earlier).
iii. In very exceptional cases of call for a refund (backed by evidence), such student will require the approval of the Director of Finance & Admin.
iv. If approved, the refundable amount shall be reduced to 80% of the amount paid after the first two weeks of payment (or two lecture sessions attended whichever is earlier), 50% after the first four weeks of payment (or four lecture sessions attended whichever is earlier), no refund after the six weeks of payment (or six lecture sessions attended whichever is earlier).
v. Any of such course deferral/refund should be communicated through email to the Director of Finance & Admin with attached evidence. The student will also be required to complete and submit a course deferral form or a refund form (whichever applies)
vi. As part of monitoring its performance as an approved learning partner of ACCA, Ivy League Associates may provide your details to ACCA for result analysis services.
vii. Lecture fees are subject to a review at the end of every diet and may be changed without prior notification.
OUR COMPLAINT PROCESS
1.1 Students are required to send an email to firstname.lastname@example.org or drop a message in our suggestion/ complaint box. However, student can also complain directly to:
- Timothy Ikhille (Director of Finance & Admin) in respect of administrative and facilities related issues;
- Seyi Oshibolu (Director of Learning) in respect of tuition quality related issues.
1.2Â Director of Learning or Admin to discuss issue with the appropriate Director whose portfolio is linked to the issue.
1.3 Decision is reached within 24hours and the student is contacted within 48hours
1.4 If the student is satisfied with the resolution, the issue is closed.
1.5 If student is not satisfied, he/she is advised to send another mail to email@example.com
Attention: The CEO, Ivy League Associates Limited.
1.6 CEO of the school finds a common ground (win/win situation) and the student is contacted.
1.7 If the student is satisfied with the resolution, the issue is closed.
1.8 If student is not satisfied, he/she can contact ACCA Nigeria office depending on the nature of the complaint.
CLASS CANCELLATION POLICY
Policy: At Ivy League Associates, we have a zero tolerance policy on class cancellation. Only in very extremely rare and uncontrollable cases do we have a class cancelled. While recognizing these circumstances, the college ensures that its class cancellation rate is not more than 1% of combined total number of lectures for any diet.
Procedures: At the beginning of every diet, a lecture plan is created which makes each lecturer aware of applicable lecture days. Lecturers are required to inform the subject lead (Director in charge of the paper) of their absence ahead of time so that necessary adjustments are made. A minimum of 48 hoursâ€™ notice is required.Â The lecture plans always contain a backup lecturer who is usually on standby in case of unforeseen circumstances. This makes it almost impossible for a class to be cancelled
In the unlikely event that the procedures above are not met and a class has to be cancelled (i.e back up lecturer is also not available) the procedures will be dependent on the adequacy of the notice period:
At least one week before the lecture day/week: The subject lead or chief registrar informs all students in the class the weekend before the relevant class that is to be cancelled. Text messages and emails are then sent afterwards to all students just in case some students were not around on the day the announcement was made.
At least two hours before the class: Text messages, emails and chat messages (for students on our BB and Whatsapp social media groups) are sent to immediately inform students of the event. Where the class contains a sizeable number of students, phone calls are placed to enhance effectiveness.
Finally, there may be some extreme situations where students are already seated in the class but the lecturer is unable to make the class due to unforeseen events occurring without any forewarning such as sudden health issues, robbery, accident, car breakdowns on the highway etc. In such cases and in the absence of other possible options the Director of Learning or Chief Registrar immediately addresses the students informing them of the event and apologizing accordingly. Adequate arrangements are then made to cover up for the missing lecture.
Students are advised to ensure that their phone numbers and emails made available on the registration forms are accurate. We also encourage you to join one of our social media groups (BB, Twitter or Whatsapp)